Orders are generally processed within 1–3 business days after an order is successfully placed.

Processing time is separate from shipping time. During this stage, your order is confirmed, prepared and processed for shipment before being handed over to the applicable carrier or fulfillment provider.

Business days generally exclude weekends and U.S. public holidays.

Once your order has shipped and tracking information becomes available, the available tracking details will be provided for your order.

After processing, estimated delivery within the United States is generally 5–10 business days .

Delivery times are estimates and are not guaranteed arrival dates.

Carrier conditions, weather, holidays, destination, unusually high shipping volumes, customs or transportation procedures where applicable, and other circumstances outside our direct control may occasionally affect delivery.

Purezae uses a multi-location fulfillment model .

Depending on inventory availability, product requirements, order characteristics and the delivery destination, orders may be fulfilled from different fulfillment facilities, including third-party partner facilities.

The fulfillment location for an individual order may therefore vary.

Regardless of the fulfillment location used for an order, the processing and estimated U.S. delivery times stated in this Shipping Policy apply unless different information is clearly disclosed before purchase.

In some cases, products within the same order may be fulfilled separately and may therefore arrive in more than one shipment.

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed at checkout before payment is completed.

The shipping options and charges applicable to your order will be shown during checkout.

Purezae provides tracking information so you can follow the progress of your shipment.

Once your order has shipped and tracking information becomes available, shipping confirmation and the available tracking details will be provided for your order.

Please allow some time after shipment for tracking information to become active or for the carrier to display its first tracking update.

If tracking has not updated for an extended period, or your shipment appears delayed or lost, please contact service@purezae.com .

Please include your order number and the email address used when placing your order.

Please review your shipping information carefully before placing an order.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice that your shipping address is incorrect or incomplete after placing your order, please contact us as soon as possible at service@purezae.com .

We can accept requests to change shipping information before the order has shipped .

Once an order has shipped, we may no longer be able to change its delivery address or other shipping details.

If you need to change or cancel an order, please contact us as soon as possible.

Orders may be changed or cancelled before shipment .

Once an order has shipped, cancellation or modification may no longer be possible.

Where applicable, you may instead request a return after delivery in accordance with our Return & Refund Policy.

Although we aim to keep every Purezae order moving smoothly, occasional delivery delays may occur.

Delays may result from carrier disruptions, severe weather, holidays, unusually high shipping volumes, transportation interruptions, destination-specific circumstances or other events outside our direct control.

If your order appears significantly delayed, please contact service@purezae.com and include your order number.

If your tracking information shows an unexpected delivery issue, has not updated for an extended period, or your package has not arrived within the expected timeframe, please contact us.

• Your order number
• The email address used when placing your order
• Any relevant tracking information
• A brief description of the delivery issue

We will review the available order and tracking information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment and determine the appropriate next steps.

In some circumstances, items from the same order may be shipped separately.

This may occur because different Purezae products are stored or fulfilled at different facilities, or because separate fulfillment arrangements are required for particular items.

If your order is divided into multiple shipments, packages may arrive at different times and may have separate tracking information.

If your Purezae order arrives damaged, defective, incorrect or materially different from its description, please contact:

service@purezae.com

Please provide your order information along with relevant photographs or other supporting information when possible.

Photographs of the product, packaging, damaged area or other affected parts can help our customer service team review the issue more efficiently.

After reviewing and confirming the issue, Purezae will provide an appropriate replacement, refund or return solution at no additional cost to the customer.