Eligible Purezae purchases may be returned within 180 days of delivery.

To begin a return, please contact our customer support team before sending the item back. We will provide the appropriate return instructions and return address for your request.

Returns sent without first contacting Purezae may be more difficult to identify or process.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with any included parts, accessories, packaging or other components where applicable.

Products that have been materially altered, misused or damaged after delivery for reasons unrelated to a product defect may not qualify for return.

These conditions do not limit applicable rights where an item arrives damaged, defective, incorrect or materially different from its description.

Please follow these steps before returning an order:

1. Email service@purezae.com and let us know that you would like to request a return.
2. Include your order number, the email address used for the order, and a brief explanation of your return request.
3. If the product is damaged, defective, incorrect or materially different from its description, include relevant photos or other supporting information when possible.
4. Wait for our customer support team to provide the appropriate return instructions and return address.
5. Send the return according to the instructions provided by our support team.

For preference-based returns, or other returns not caused by a product issue or fulfillment error, the customer is responsible for the cost of return shipping.

If an item arrives damaged, defective, incorrect or materially different from its description, Purezae will provide an appropriate replacement, refund or return solution at no additional cost to the customer .

We recommend using a trackable return shipping method whenever practical and keeping your shipping receipt until your return has been resolved.

If your order arrives damaged, defective, incorrect or materially different from its description, please contact us at service@purezae.com as soon as you identify the issue.

Please include:

• Your order number
• The email address used when placing the order
• A brief description of the issue
• Clear photos of the product where relevant
• Photos of the packaging where relevant

After reviewing the circumstances, Purezae will provide an appropriate replacement, refund or return solution.

An approved resolution involving a damaged, defective, incorrect or materially different item will be provided at no additional cost to the customer.

Once a returned item has been received, or once a refund request that does not require a physical return has been reviewed, we will determine whether the refund is approved based on the circumstances of the request and this policy.

If additional information is required to review your request, our customer support team may contact you using the email address associated with your order.

Approved refunds are issued to the original payment method used for the order.

Once a refund has been approved, Purezae will process the refund within 1–3 business days .

After the refund has been issued by Purezae, it generally takes an additional 5–10 business days to appear through your original payment method.

The exact posting time may vary depending on your bank, card issuer or payment provider.

If you need to change or cancel an order, please contact service@purezae.com as soon as possible.

Orders may be changed or cancelled before they have been shipped .

Once an order has shipped, we may no longer be able to cancel or modify it. If applicable, you may instead request a return after delivery under this Return & Refund Policy.

If your concern relates to a delayed, missing or undelivered shipment rather than a return, please contact our support team with your order number so we can review the available tracking information and assist with the issue.

For additional delivery information, please refer to our Shipping Policy.

If you are unsure whether your order is eligible for return, need a return address, or have questions about a refund, please contact us before sending anything back.