Returns Policy

Return address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

purezae.com works with major international carriers such as FedEx, SF Express, DHL, UPS and EMS. These companies also work with local couriers, and we may negotiate terms with you.

For items returned within 30 days with a price below £33.06, a fee of £2.54 will be charged. Items returned within 30 days with a price above £33.15 are free of charge. Items returned within 90 days with a price below £33.06 will be charged a shipping insurance fee of £5.09. Items returned within 90 days with a price above £33.15 are returned free of charge.

Cancellation

We accept cancellation of an order before the product has been shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days of receiving the goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service team to ensure you send the package to the correct address.

Notes

For custom-made or personalised items, the 14-day refund period does not apply.
If the consumer is responsible for the return, the shipping costs are borne by the consumer. The amount of the fee depends on the courier company you choose.

If the goods received are damaged or incorrect for reasons on our side, the consumer is not required to bear the shipping costs for this reason.

No restocking fees will be charged to consumers when they return a product.

Refunds (if applicable)

After receiving and inspecting your returned item, we will send you an email to confirm receipt. At the same time, we will notify you of the outcome of your refund request. If your request is approved, the refund will be processed within 5 to 7 working days and will be automatically credited to your credit card or via the original payment method within 5 to 10 working days.

Late or missing refunds (if applicable)

If you have not yet received a refund, please first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially processed. Then contact your bank. It often takes a while for the refund to be processed. If you have done all of this and still have not received a refund, please contact us at service@purezae.com.

Please contact our customer service team at service@purezae.com to obtain the return address.

If the consumer is responsible for the return, the shipping costs are borne by the consumer. The specific costs depend on the courier company you choose.

If the goods received are damaged or incorrect for reasons on our side, the consumer does not have to pay the shipping costs for this reason.